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Re: MicroStrategy Intelligence Server does not start

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Newcomer
Posts: 2
Registered: 2 weeks ago

MicroStrategy Intelligence Server does not start

After I have installaded MicroStrategy 10, I ran MicroStrategy developer and I have having this issue:

"The connection failled. Possible causes are: a) Server is not running b) Server is loading project c) Network problem, or d) Server reached maximum connection limit"

It is runing on windows 10 version 15063.296  1703 

IIS is already installed 5.0

I looked into the list of services, and I realized has MicroStrategy Intelligence Server is not running and might be the issue.

When I start it, i have this error:

"The service did not  respond  to the start  or control  request  in a timely  fashion" 

Could you please assit me with this? I have been trying to fix it for more than 7 days

 

 

Junior Contributor
Posts: 215
Registered: ‎09-28-2006

Re: MicroStrategy Intelligence Server does not start

Hi @don_dex,

What version of MicroStrategy 10 are you using?

And can you please check the windows event viewers (should be in the Windows > Application logs section) for the details of why the Intelligence Server service did not respond?  That error should help us troubleshoot.

 

Our 10.6 release had an issue with a similiar symptom, details are below and also includes steps for how to retrieve the error from event viewer:

https://community.microstrategy.com/t5/Server/TN319499-MicroStrategy-Intelligence-Server-10-6-fails-to-start/ta-p/319499

 

Scott

Newcomer
Posts: 2
Registered: 2 weeks ago

Re: MicroStrategy Intelligence Server does not start

Thank you @Scott R,

I am using MicroStrategy 10.7

 

Here are the list of  events found in the event viewer:

[WARNING] Service zookeeper ran for less than 1500 milliseconds. Restart will be delayed by 256000 milliseconds.

Service zookeeper action for exit code 3221225794 is Restart. Attempting to restart C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\zookeeper-server-start.bat.

[WARNING] Service MSTR_PDFExport ran for less than 1500 milliseconds. Restart will be delayed by 256000 milliseconds.

Service MSTR_PDFExport action for exit code 3221225794 is Restart. Attempting to restart C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe.

Killing PID 14064 in process tree of PID 14064 because service zookeeper is stopping.

Killing process tree of process 14064 for service zookeeper with exit code 3221225794

Program C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\zookeeper-server-start.bat for service zookeeper exited with return code 3221225794.

Started C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\zookeeper-server-start.bat "C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\config\zookeeper.properties" for service zookeeper in C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows.

Killing PID 12336 in process tree of PID 12336 because service MSTR_PDFExport is stopping.

Killing process tree of process 12336 for service MSTR_PDFExport with exit code 3221225794

Program C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe for service MSTR_PDFExport exited with return code 3221225794.

Rotated output file C:\Program Files (x86)\MicroStrategy\Messaging Services\Log\zookeeper.log for service zookeeper to C:\Program Files (x86)\MicroStrategy\Messaging Services\Log\zookeeper-20170518T165811.663.log.

Started C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe -Djava.library.path="C:\Program Files (x86)\MicroStrategy\Intelligence Server\AdobeSDK" -cp "C:\Program Files (x86)\MicroStrategy\Intelligence Server\PDFExportService\PDFExporterService.jar;C:\Program Files (x86)\MicroStrategy\Intelligence Server\AdobeSDK\com.datalogics.PDFL.jar" org.springframework.boot.loader.JarLauncher -Xms512m -Xmx1024m --spring.config.location="C:\Program Files (x86)\MicroStrategy\Intelligence Server\PDFExportService\application.properties" for service MSTR_PDFExport in C:\Program Files (x86)\MicroStrategy\Intelligence Server\PDFExportService.

Rotated output file C:\Program Files (x86)\Common Files\MicroStrategy\Log\PDFExporterService.log for service MSTR_PDFExport to C:\Program Files (x86)\Common Files\MicroStrategy\Log\PDFExporterService-20170518T165811.663.log.

[WARNING]Service MSTR_KafkaConsumer ran for less than 1500 milliseconds. Restart will be delayed by 256000 milliseconds.

Service MSTR_KafkaConsumer action for exit code 3221225794 is Restart. Attempting to restart C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe.

Killing PID 3200 in process tree of PID 3200 because service MSTR_KafkaConsumer is stopping.

Killing process tree of process 3200 for service MSTR_KafkaConsumer with exit code 3221225794

Program C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe for service MSTR_KafkaConsumer exited with return code 3221225794.

[WARNING] Service kafka ran for less than 1500 milliseconds. Restart will be delayed by 256000 milliseconds.

Service kafka action for exit code 3221225794 is Restart. Attempting to restart C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\kafka-server-start.bat.

Started C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe -jar "C:\Program Files (x86)\MicroStrategy\Intelligence Server\KafkaConsumer\KafkaConsumer.jar" for service MSTR_KafkaConsumer in C:\Program Files (x86)\MicroStrategy\Intelligence Server\KafkaConsumer.

Rotated output file C:\Program Files (x86)\Common Files\MicroStrategy\Log\KafkaConsumer.log for service MSTR_KafkaConsumer to C:\Program Files (x86)\Common Files\MicroStrategy\Log\KafkaConsumer-20170518T165811.240.log.

Killing PID 11952 in process tree of PID 11952 because service kafka is stopping.

Killing process tree of process 11952 for service kafka with exit code 3221225794

Program C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\kafka-server-start.bat for service kafka exited with return code 3221225794.

Started C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows\kafka-server-start.bat "C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\config\server.properties" for service kafka in C:\Program Files (x86)\MicroStrategy\Messaging Services\Kafka\kafka_2.11-0.10.1.0\bin\windows.

Rotated output file C:\Program Files (x86)\MicroStrategy\Messaging Services\Log\kafka.log for service kafka to C:\Program Files (x86)\MicroStrategy\Messaging Services\Log\kafka-20170518T165811.218.log.

[WARNING] Service MSTR_UsherAnalyticsConsumer ran for less than 1500 milliseconds. Restart will be delayed by 256000 milliseconds.

Service MSTR_UsherAnalyticsConsumer action for exit code 3221225794 is Restart. Attempting to restart C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe.

Killing PID 14012 in process tree of PID 14012 because service MSTR_UsherAnalyticsConsumer is stopping.

Killing process tree of process 14012 for service MSTR_UsherAnalyticsConsumer with exit code 3221225794

Program C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe for service MSTR_UsherAnalyticsConsumer exited with return code 3221225794.

Started C:\Program Files (x86)\Common Files\MicroStrategy\JRE\180_77\Win64\bin\java.exe -jar "C:\Program Files (x86)\MicroStrategy\Usher\Usher Analytics\bin\UsherAnalyticsConsumer.jar" -Xmx1024m -Xms512m for service MSTR_UsherAnalyticsConsumer in C:\Program Files (x86)\MicroStrategy\Usher\Usher Analytics\bin.

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Junior Contributor
Posts: 215
Registered: ‎09-28-2006

Re: MicroStrategy Intelligence Server does not start

@don_dex Nothing jumps out at me as obvious - they all seem to relate to our underlying component, Messaging Services which shouldn't directly impact the i-server starting, unless there's a general memory problem on the machine.  I'd suggest you open a case with Technical Support if you haven't already.  If you have, please send me your case number so I can follow-up on it.

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Registered: ‎05-16-2012

Re: MicroStrategy Intelligence Server does not start

Hi , 

i have the same issue.

we have a reason to suspect that it is related to new microsoft update (version number 1703). 
the server is not starting, we have various errors regarding microsoft DLL's in the windows event log ("faulting application name: mstrexec.exe ....   faulting module name: ntdll.dll version 10.0.15063.0 exception code: 0xc0000374
, similar error also happens with another ms dll named "ucrtbase.dll". 
 
some machines have errors regarding "the data sources does not exist.[DUMMY_SERVER]"  in the DSSErrors.log.
 
any help would be appreciated.
 
 
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Junior Contributor
Posts: 215
Registered: ‎09-28-2006

Re: MicroStrategy Intelligence Server does not start

Thanks for the posts, i'm looking into this.

Posts: 1,312
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Registered: ‎05-16-2012

Re: MicroStrategy Intelligence Server does not start

Hi , 

got a response fromo the tech support , currently this version of windows 10 (1703) is not supported , and there is no solution for it but to revert back (not an option for me) . 

beware before updating (if you can even control it , many times it's pushed by the IT no matter what) . 

Good luck 

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Re: MicroStrategy Intelligence Server does not start

Thanks @Nadav Neuman @don_dex,

 

I wanted to follow-up and let anyone else who is reading this know that this has been identified as a conflict between the latest Windows 10 Feature Pack, 1703 Creators Update and the 10.7 Intelligence Server.  Details on how to confirm this issue can be found in the following knowledge base article:

https://success.microstrategy.com/s/article/ka1440000009IyKAAU/MicroStrategy-Intelligence-Server-10-7-fails-to-start-on-Windows-10-machines-with-Feature-Pack-1703-Creators-Update?t=1495570487369

 

This is under active investigation and updates will be made to the knowledge base article as they are available.

Posts: 1,312
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Registered: ‎05-16-2012

Re: MicroStrategy Intelligence Server does not start

thanks for the update @Scott R

do you know if there has been found an earlier version of mstr that does work on windows 10 version 1703 ? 

while mstr 10.6 got out , is didn't sinstall well on win 10 version 1611, but mstr version 10.4 still worked fine on it . 

 

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Re: MicroStrategy Intelligence Server does not start

Hi @Nadav Neuman, I'm sorry, I don't know.