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Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

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Newcomer
Posts: 2
Registered: ‎03-08-2017

CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

 

hello 

 

i cant start ms10 i get an error windows system of missing dll api-ms-win-crt-heap 

 

can you please give me a solution 

 

thanks 

Pioneer
Posts: 59
Registered: ‎11-30-2015

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi,

It seems this is an issue related with Windows (Universal C Runtime) update missing.

You can serch  API-MS-WIN-CRT-HEAP and install this part first, then reinstall the MSTR Desktop again.

Hope this works.

Pioneer
Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi folks,

i am also getting the same error while running MSTR 10.4 desktop on Windows 7 ultimate.

What is the actual fix here.

please help.

I have repaired/reinstalled the s/w a couple of time now.

 

regards

Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi @donvito,

I encountered the same error some time ago. Actually it's not something strictly related to MSTR but more to Windows. 
Probably in your recent updates or New SW Installation you get corrupted at a certain point. 

Now the best thing you can do is following the "Repair Istruction" of Windows Support. 

Here is the link : Windows Support

H
owever this error is generally related to some problems with the installation of the Office Packet, i suggest you also to check if the Office Packet is correctly installed (or working) in your machine. 

Kind Regards,

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Luigi Vecchione
Pioneer
Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi Luigi/All,

 

I have a clean installation of Windows Ultimate done yesterday on my machine.

After that also I ran into the below error

api-ms-win-crt-runtime-l1-1.0.dll is missing

 

After downloading the .dll file when I ran the MSTR desktop I ran into the below error.

No entry point found for procedure ucrtbase._callnewh.

When I edited the .dll file I found an entry for the above procedure though.

I am unable to troubleshoot any further.pls help.

Also MS Visuall C++ Redistributable is installed on my machine as well.

Regards

Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi @Candy115147
So we have to do a deep System file check , i post you below the step to make it done : 

1) First open the command line with administrator privilege : To do so, you can search for the word "cmd" in your windows search bar,  right click the application, and select "Run as Administrator" ;

2) Then from the command line do the command " cd.. " until you reach the root folder (so, do it until the command line stop swapping folders); 

3) Now run the command " sfc /scannow " and wait until the process is done; 
3.1) This command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
The %WinDir% placeholder represents the Windows operating system folder.
IMPORTANT :  Do not close the prompt until the process is done; 

4) After the process is finished, you may receive some information messages of windows. From this point on i strongly suggest you to follow the Microsoft guide at this  Link, which is actually incredibly detailed. 

Once it's done, im pretty sure you will fix your issue. 
As i said, unfortunately this is totally related with some wrong .dll download or corrupted installation . 

Regards,

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Luigi Vecchione
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Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Thanks Luigi.

I have already performed the scannow operation once yesterday but that did npt fix the issue.

Will do it one more time today.

Please let me know if this folder dllcache inside %WinDir%\System32 is visible to all ,as I cannot see any such folder inside C:\Windows\System32 .

 

Regards

Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi @Candy115147
What the command line say you after executing the check? Does it found any issue? 
Yes, the folder should be visible, considering you are accessing it with administrator permission. 

Anyway, if everything we said didn't fix the issue, you should try to use a registry cleaner tool. 
One of the most famouse is CCleaner, but you can use everything you found comfortable. 

Unfortunately, with .dll problems, the best way is keep troubleshooting or just reinstall the corrupted software(when you know which one is) . 
Just in case: Try to reinstall Microstrategy (If you can do it) 

 

Regards, 

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Luigi Vecchione
Pioneer
Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi Luigi

 

I ran the Sannow command and attached id the output screenshot.

However I cannot access the CBS logfile.Says Access denied when i open it.

Any other pointers.

 

Attachment
Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi  @Candy115147
As i said before, your solution is still on the same page i linked you before. 
Have you tried to follow the instruction pointed at the Chapter "How to view details of the System File Checker process" in the previous link ? 
If you go trough you will see, a detailed series of steps where it's indicated :

1) How to view the CBS log file;
2) How to manually replace a corrupted system file with a known good copy of the file.

Still you can try with a registry cleaner/fixer. 

Let me know if you fix the issue, as i said before, when it happens to me i followed the above guide and i fixed the issue :)

Regards, 

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Luigi Vecchione
Pioneer
Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Thanks Luigi.

While I am still trying just curiuos to know the machine OS and processor configuration in which you had encountered the issue and fixed as well.

 

Regards

Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Hi @Candy115147
Have you fixed the issue then?

I encountered the problem on a Windows Server 10 Machine, and it was totally related to office updates. 

If i helped you , accept me as solution. This way if others will encounter your problem, thwy will found the soultion faster :) 

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Luigi Vecchione
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Pioneer
Posts: 255
Registered: ‎05-13-2010

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

No I haven't yet fixed the issue.

i am running on Windows 7 and feel that might be an issue as MS has stopped updates for Windows 7 now.

Hence the missing patch files are never getting downloaded only.

Not sure if an OS upgrade will help here but that's what i am thinking of right now.

Since i am on 3 GB Intel core duo so researching how slow my machine will be if I upgrade to Windows 8.

regards

Chandrima

Pioneer
Posts: 38
Registered: ‎03-16-2017

Re: CANT START MS10 WINDOWS DLL API-MS-WIN-CRT-HEAP MISSING???

Oh, i'm really sorry, but from this point on i don't think I can help you anymore. 
I don't have any idea about Memory or  Processor Consumption with Win 7 or Win 8. So i prefer to don't say wrong dictates. 

Anyway, i strongly suggest you to do a reasearch on Google, looking for OS System Forums where they explain the pro's and con's of an eventual Upgrade. 

In MSTR community it's difficult that you could found any information about that topic..

Regards, 

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Please "Like" My post if it helped you
And If this post resolved your issues, please click on the Awesome Button "Accept as Solution" !

Business Analyst Specialist
Luigi Vecchione