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Currently experiencing sporadic outages with Mapping utility

by Helper DSingh Helper on ‎02-28-2017 04:18 PM (749 Views)

One of our mapping vendors is currently experiencing sporadic outages due to server unavailability

This could lead to certain mapping functionality being limited or unavailable at this time

 

We will provide updates as this service comes back online. Please reach out to support@microstrategy.com if you have any concerns in the meantime

Comments
by Guru Guru
on ‎02-28-2017 05:11 PM

We had an outage a few hours ago, things seem back to normal for the moment. Can you confirm what is the error message we should get ?

by Helper DSingh Helper
on ‎02-28-2017 05:57 PM

You should see a "connection time out" error

by Helper DSingh Helper
on ‎02-28-2017 05:59 PM

Thank you for your patience. 
The servers are back online and all functionality has been restored

 

Please do reach out to support@microstrategy.com if you continue to have any questions or concerns

 

Divya Singh

 

by Senior Guru Senior Guru
on ‎03-01-2017 01:19 AM

@DSingh thanks for prompt updates!

I was been notified by our support engineer too - it was so fast with proactive heads up and quicker resolution.. 

 

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